Rehoboth Crossing Reviews

After six years, a bounced reimbursement check was the final straw. Except it wasn't just one. Our community has worked with Tidewater for the better part of six years. I wish I could say it got better over time. It didn't. Let me be specific, because vague reviews don't help anyone. FINANCIAL MANAGEMENT IS A DISASTER Tidewater routinely misapplies vendor payments to incorrect line items, making our books nearly impossible to reconcile without what amounts to a forensic audit. They overpaid one of our utility vendors by $5,000 — and it took over a year and the involvement of our legal counsel to get it resolved. Monthly financials are unreliable. Budget tracking is unreliable. If you care about the financial integrity of your association, this should disqualify them immediately. BOUNCED CHECKS — PLURAL In recent months we have experienced a pattern of bounced checks. Tidewater's explanation has involved bank security controls, which may be partially true — but what is telling is that this caught them completely off guard. They had no contingency, no proactive communication, and no ability to remedy the situation quickly. Vendors are not getting paid. Board members submitting legitimate expense reimbursements are receiving bounced checks. A property management firm's most basic obligation is financial stewardship. They are failing at it. FOUR MONTHS FOR A REIMBURSEMENT — THAT BOUNCED One board member waited nearly four months for reimbursement of a legitimate HOA expense. Over those four months we were told repeatedly the check had been cut and mailed. It hadn't been. When it finally arrived, it bounced. Just under $1,000. Bounced. UNPAID BILLS FROM 2025 SURFACING IN 2026 We recently received an invoice from our reserve study vendor for work completed in 2025 — now two-thirds of the way through 2026. This should have been paid from last year's budget. When asked why it wasn't, Tidewater had no answer. They could not explain whether they missed it, lost it, or simply never processed it. They threw up their hands. That is not a minor administrative slip — it is a failure of basic accounts payable management with real financial consequences for the association. THEY MEASURE SUCCESS BY ACTIVITY, NOT OUTCOME This is the core problem. Ask for a status update on anything — a maintenance request, a vendor issue, a reimbursement — and you will get a detailed account of emails sent and phone calls made. What you will not get is resolution. They are exceptionally busy doing nothing. Work orders disappear. Requests go unanswered. We eventually had to mandate weekly calls just to create minimal accountability. LEADERSHIP CANNOT FIX WHAT STAFF BREAKS We escalated repeatedly — to the property manager, the operations manager, the finance manager. Each conversation produced a new explanation, a new timeline, and a new disappointment. There is no evidence of best practices, standard operating procedures, or meaningful quality control. When they do cite a policy or procedure, it is selectively and retroactively — only when it serves as a reason not to act. If you are a board member evaluating property management firms, I would strongly encourage you to look elsewhere. There are firms that manage to outcomes. Tidewater is not one of them.