East Coast Ideal Property Management Reviews

This family has no business managing associations, let alone managing other people's money. The staff are all clueless. <redacted> washes his hands of any sort of decision making, he’s a worker bee and a coward. Margaret does some sort of bookkeeping but won’t give you a coherent response, any financial question you have will go unanswered. <redacted> (<redacted> brother-in-law) should go back to shilling Verve and barbacking at TT&T. They’ll all tell you it has to go through <redacted>, top dog, and you will never be able to get in touch with him. <redacted> does a really good job at playing dumb but knows exactly what he’s doing with someone else’s money. It’s a family business through and through and in typical NJ fashion, “it stays in the family.” 🤌 meaning you’ll never understand why your association doesn’t function correctly and how they get by running things so poorly. <redacted> prefers his community boards dumb and uninterested so it’s easier to put one past them and talk in circles. So he’ll align himself with whomever works to his benefit, whether that be a small click of school teachers or a loud mouth developer. It’s all about his bottom line not your community’s. For the homeowners that challenge him, he’ll complain that you’re trying to take food out of his kid’s mouth or that you’re “tortiously interfering” as a scare tactic. Keep him away from writing your tenants and homeowners, it will be the most unintelligible thing you’ll ever read and riddled with typos, he can’t even bother to spell check. Though, it’s been a lot of AI slop lately. Don’t be fooled by the low management fee, he’ll make it up in maintenance and blow that budget annually. To the homeowners that will have to deal with him, unless you’re an ally to the board, you won’t ever get a response and if you rally against him, expect petty retaliation and no service. AppFolio tickets eventually rack up because if you’re a problem to him, you can bet your maintenance requests aren’t a priority. Emails will go unanswered. That’s the go to tactic, no response is the response. If you happen to get a response, expect it to be short, absurd and lack any logic or explanation. 9 out of 10 times you won’t get an answer and the phone answered by Intelligent Office will put you in a voicemail box. The one time you do get through is usually a lie. Forget using the emergency number, no one will call you back. His budgets are shotty, he’ll tell your board, you look at your expenses and you look at your income and that’s your budget. Yet, won’t even do that, trash will come in at $3500/mo and he’ll only budget $3000/mo for it. Or he’ll know (or won’t know) that you’re going to need to allocate $10,000 for a big project and he’ll budget half that. When the budget increases, the categories that always go up are his maintenance and he’ll list 2 or 3 categories that directly benefit him. His general maintenance that went up. His general landscaping, that went up too, even though you probably have a landscape contract. Somehow all of the categories that benefit him always blow the budget so they can increase the following year. He’ll say he doesn’t get all that money, but the vendors he brings in get it too. Set a low pre-approval amount because all the jobs will come in just below that amount and there will be multiple work orders that are just shy of needing authorization. If he has to do multiple visits for a job, you are charged for each visit, not the job as a whole, even if first remedies didn’t work, there’s no guarantee to any work. Ask for receipts for any and all materials. Ask for his NJ General Contracting number which is no where to be found on the website as required. He’ll play dumb and say “I have to price out every screw I use?” Again he knows exactly how he’s nickel and diming your community. At meetings, he will never have the numbers in front of him so you’ll get a wishy-washy answer, except all the numbers are on the system he uses, AppFolio so it’s pretty easy to pull up and get firm answers. He’ll just play dumb and he’ll flat out lie saying we’re waiting to hear back from the township or auditor or that he’ll get back to you which he never will. Also understand, that there’s multiple businesses involved, East Coast Management is separate from Ideal Management. Which is separate from East Coast Construction. All of which are unrelated to East Coast Marine Brokers the family boating business. <redacted> can be litigious so be sure to checkout the action on NJ Courts. Any community or company policies don’t exist. It’s all being made up on the spot and you’ll never see any literature. There’s also the NJ rules and regulations, like the NJ Condo Act, <redacted> doesn’t care much for them. In fact, he’ll put a provision in his contract that if he thinks he’s not violating the law, then he isn’t. So he certainly won’t point out any requirements nor does he attempt to know them. When it comes to his contract, it might as well be toilet paper. Not a single provision will be adhered to. The contract will say ECI will come through your community twice a month, you will be lucky to see them once a year. The Board will do the lifting on that. As well as, any bylaws or master deed. <redacted> won’t read them and abide by them. He’ll say he doesn’t need to follow the Master Deed and will apply different rules to different people, which in turn opens your Association up to discrimination liability. What does he care, your Association insurance covers him. ADR? You’ll never get the date. I can’t recommend using any of his vendors, because you’re not getting a deal so just go to bid. Most importantly, do not use any attorneys he’s affiliated with. You’ll get a biased opinion just so he can say I told you so and run up a legal bill. Do not authorize him to have calls with attorneys he will run up a bill. The service you deserve!? More like the service you will regret. These people have no honor. Don’t hire and fire them.