Victoria Crossing Reviews

I want to strongly caution anyone considering doing business with 5150 Community Property Management, now rebranded as FiveKeys HOA Community Management. My experience with this company--specifically within my community in Aurora, Colorado--has been extremely disappointing. The property manager assigned to our neighborhood, Alexis Beeman, the useless daughter of Denise Haas (the owner of the HOA company), has consistently demonstrated unprofessional and dismissive behavior. She is rarely available, does not return phone calls or emails promptly (if at all), and shows little regard for community concerns. The condition of the property has steadily declined under their management. Maintenance issues go unresolved for months or even years. Numerous projects have been announced via notices and emails, but the majority are either incomplete or executed with subpar workmanship. For example, it took over three years to begin balcony repairs in our complex, and even now, the work remains unfinished and poorly done. Specifically: Balconies were not pressure-washed or properly prepped before painting. Damaged and rotted wood was left unrepaired. Sanding and priming were not completed. Several areas were left unpainted. Paint was splattered on personal property, including my new sliding door, without any protective measures in place. Despite repeated communication from homeowners, the company shows little accountability and continues to ignore concerns. The recent name change from 5150 to FiveKeys appears to be more about hiding past failures than improving operations. The leadership of this company, including Denise Haas and Phyllis McPherson, should be held accountable for the consistent neglect, lack of transparency, and poor service that have affected the quality of life in our community. I hope this message serves as a helpful and honest warning to others who may be considering this management company. Rebranding does not erase poor performance.